Loyalty apps have become popular
because of the benefits and features they offer users. A loyalty app will give
both merchant and customer the same features as a reward card and a lot more
besides. Like the conventional loyalty card, a loyalty app can deliver points
or rewards to the customer but without the customer having to carry around a
plastic card. Instead it is all held on a smart phone.
Loyalty apps help merchants
identify their customers. This is a very simple feature which delivers huge
value. Some merchants know a few of their customers by name. With a
well-promoted loyalty app, the merchant will get to know maybe 40 or even 50%
of customers by name. That changes radically the type of relationship between
merchant and customer.
Up to now, loyalty programs and
loyalty cards have been the preserve of big brand retailers. This is now
changing as the technology and the type of infrastructure platform available
makes feasible a powerful loyalty app geared towards the
needs of small independent merchants.

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